Instagram app wont let me log in - iPhone 15

Got a new iPhone in May, did the transfer of information and was logged into my apps no problem. I was then randomly logged out of the Instagram app one night and now cannot login on my iPhone 15, I can on the iPad and through a web browser, but the app on my iPhone specifically tells me “that login didn’t work”. Previously, it told me I was using an “incorrect password”, despite the same password being used successfully on other devices.

Interestingly, I had the same problem on my last iPhone but with Facebook. The Facebook issue has revolved itself with a new phone, but now the same issue has replicated itself with Instagram.

For reference, I have tried the following fixes:

  1. Unlinking account from Meta Accounts centre
  2. deleting all meta apps, cache and associated files through iPhone storage
  3. Changing password
  4. resetting phone network settings
  5. redownloading app
  6. trying to force app login through web page
  7. getting meta verified to troubleshoot issue with Instagram (pointless, a waste of $)
  8. scouring the internet to try everyone else’s solutions.


Do I have to buy a whole new phone? 😔



iPhone 15 Pro Max

Posted on Aug 4, 2024 11:45 PM

Reply
2 replies

Aug 5, 2024 8:35 AM in response to UsernameLibbyE

Instagram is capable of blocking your device from accessing their service. If that is the case, nothing you do will be able to bypass the lock and you will need to contact them for assistance. In some cases they will remove a lock and others are a permanent lock that cannot be removed. It makes no difference if you are using the app to access Instagram or through a web page.


Buying a new phone will resolve a device lock issue, but as long as you are using the same account, they are free to block that as well. You are correct that Meta has terrible customer service and getting assistance to resolve your account problem may be difficult if not impossible.

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Instagram app wont let me log in - iPhone 15

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