Unrecognized Charge on My Account

Dear Apple Support,


I hope this message finds you well. I am writing to express my concern regarding an unrecognized charge on my account. Recently, I noticed a charge of 0.49€ from "APPLE.COM/BILL, ITUNES.COM, IE" on my bank statement. I received a text from my bank confirming this charge, which typically happens whenever I make a payment.


However, upon reviewing my purchase history under the "View charges or request a refund" section, I could not find this transaction listed. I am certain that I did not authorize this payment and would appreciate your assistance in resolving this issue.


Could you please help me identify the source of this charge and advise on how I can obtain a refund for this unauthorized payment?


Thank you for your prompt attention to this matter.


Best regards,


Aleksa


[Edited by Moderator]

iPhone 13, iOS 17

Posted on Aug 5, 2024 2:50 AM

Reply
3 replies

Aug 5, 2024 4:38 AM in response to AleksaJankovski

Apple Support Community is a public discussion forum for fellow Apple users to assist each other and share tips and solutions. Apple hosts the community, but is not a participant and will never read your comment. It is not advisable to post personal information to public forums. I’ve requested the moderators delete or modify your details.


Subscriptions and Billing - Official Apple Support


Contact Apple Support using the information and links in the article I shared above. You’ll need to work with them to determine if you have a subscription or exactly what the charge is for. The possibility exists it’s a fraudulent charge and your credit card and/or bank account details have been compromised and used fraudulently on Apple’s website.

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Unrecognized Charge on My Account

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