my phone keep saying i have viruis what app can i used


what app can i used to take virus off my phone

iPhone SE, iOS 17

Posted on Aug 5, 2024 7:19 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2024 7:36 AM

You DON'T have a virus. A non-jailbroken iPhone can't get one. You saw a scam message designed to make you believe you have one, so you will buy software/services you don't need for an issue you don't have.


Read this from Apple --> Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


5 replies
Question marked as Top-ranking reply

Sep 2, 2024 7:36 AM in response to akua55

You DON'T have a virus. A non-jailbroken iPhone can't get one. You saw a scam message designed to make you believe you have one, so you will buy software/services you don't need for an issue you don't have.


Read this from Apple --> Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Sep 2, 2024 7:41 AM in response to akua55

Scammers also use similar messages to try to get you to call them for "help". The only "help" you will get is in them ripping you off, one way or another – and possibly selling your information to other criminals who want to rip you off in the future.


FTC – How To Spot, Avoid, and Report Tech Support Scams

"Tech support scammers may try to trick you with a pop-up window that appears on your computer screen. It might look like an error message from your operating system or antivirus software, and it might use logos from trusted companies or websites. The message in the window warns you about a security issue on your computer and tells you to call a phone number to get help.


If you get this kind of pop-up window on your computer, don’t call the number. Real security warnings and messages will never ask you to call a phone number."

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my phone keep saying i have viruis what app can i used

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.