Cannot update to ios 17.6 on ipad (edited)

I’ve tried hard resetting three times and I’ve tried deleting the update (didn’t even let me do that until I reset AGAIN). At first, I was stuck on “update requested, then it turned into “Update could not be found”, AND NOW I’M STUCK ON UPDATE REQUESTED AGAIN!!! I know my ipad is compatible with the update and has sufficient storage. Please help!

iPad Air (4th generation)

Posted on Aug 7, 2024 5:27 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 7, 2024 5:30 AM

Use your Windows device to update software on your iPhone, iPad, or iPod touch

Using your Windows device, you can update software on your iPhone, iPad, or iPod touch.


  1. Connect your Apple device to your Windows device.
  2. You can connect your device using a USB or USB-C cable or a Wi-Fi connection. See Sync content between your Windows device and iPhone, iPad, or iPod touch over Wi-Fi.
  3. In the Apple Devices app  on your Windows device, select the device in the sidebar.
  4. If you connect your Apple device to your Windows device using a USB or USB-C cable and don’t see the device in the sidebar, see If your iPhone, iPad, or iPod doesn’t appear in the sidebar.
  5. Select General in the sidebar.
  6. Select Update.
  7. Note: You may need to first select Check for Update to see if an update is available. If an update is available, the Update button appears.


2 replies
Question marked as Top-ranking reply

Aug 7, 2024 5:30 AM in response to sicula113

Use your Windows device to update software on your iPhone, iPad, or iPod touch

Using your Windows device, you can update software on your iPhone, iPad, or iPod touch.


  1. Connect your Apple device to your Windows device.
  2. You can connect your device using a USB or USB-C cable or a Wi-Fi connection. See Sync content between your Windows device and iPhone, iPad, or iPod touch over Wi-Fi.
  3. In the Apple Devices app  on your Windows device, select the device in the sidebar.
  4. If you connect your Apple device to your Windows device using a USB or USB-C cable and don’t see the device in the sidebar, see If your iPhone, iPad, or iPod doesn’t appear in the sidebar.
  5. Select General in the sidebar.
  6. Select Update.
  7. Note: You may need to first select Check for Update to see if an update is available. If an update is available, the Update button appears.


Aug 7, 2024 5:38 AM in response to sicula113

 your iPad is capable of update to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support


Be aware that while an iPad may be capable of update, in some circumstances you may need to use a computer to perform the update*. To do so, you will need access to either a Windows PC (with iTunes for Windows installed - or the more recent Apple Devices App) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

Update your iPhone, iPad, or iPod touch with the Finder - Apple Support


Apple Devices App (Windows PC):

https://apps.microsoft.com/detail/9np83lwlpz9k?hl=en-ms&gl=MS


(*) If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.

Genius Bar Reservation and Apple Support Options - Apple



If you have a beta profile installed, ensure this has been removed from your iPad - as, otherwise, installation of production software updates may be inhibited. This support page provides the necessary information to remove the beta from your iPad:

How to uninstall iOS beta software - Apple Support


You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot update to ios 17.6 on ipad (edited)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.