com.apple.photos.VideoConversionService

I have this crash and seems to be the main information about the crashes. I am using a 2020 Mac 27 inch I5 and had this crash every few days sometimes few times a day. Using apple CD external, Western Digital 1TB SSD with all WD app Removed and using Mac OS format and this is for Time Machine. The computer has 128 GB of memory and only 3 none Mac apps, Photomator, Pixelmator Pro and one game Railroads. I keep Photo, Photomator and Pixelmator Pro, Safari and email up at all times. I have read to rebuild library but have wireless keyboard and if you hold D down after restart seems to have no effect and ask for internet access. I need a starting point to solve this problem. Thanks for any help, I look it up and seems to be a on going problem from years back.

iMac 27″, macOS 14.6

Posted on Aug 7, 2024 12:53 PM

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Posted on Aug 8, 2024 7:40 AM

To repair the Photos Library you do not need to restart the computer.

Repair your library in Photos on Mac - Apple Support

Quick summary: Close Photos then option-command-double click on the Photos icon.


You should try making a new user and see if the same problem recurs with it

Also, use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.


The "hold D down after restart" thing is about resetting the PRAM.

Mac startup key combinations - Apple Support


It may be worthwhile to start in Safe Mode, but you do need a wired keyboard for that. There are some pretty cheap USB keyboards-- like < $15, but I don't know how well they work on a Mac. You could get one on Amazon and send it back if it doesn't work, then try another.



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Question marked as Top-ranking reply

Aug 8, 2024 7:40 AM in response to OldManMikeH

To repair the Photos Library you do not need to restart the computer.

Repair your library in Photos on Mac - Apple Support

Quick summary: Close Photos then option-command-double click on the Photos icon.


You should try making a new user and see if the same problem recurs with it

Also, use another library if you have one, or make a small test Library with a few pictures in it and see if the same thing happens. You can create a new Library by closing Photos and then option-clicking on the Photos icon.


The "hold D down after restart" thing is about resetting the PRAM.

Mac startup key combinations - Apple Support


It may be worthwhile to start in Safe Mode, but you do need a wired keyboard for that. There are some pretty cheap USB keyboards-- like < $15, but I don't know how well they work on a Mac. You could get one on Amazon and send it back if it doesn't work, then try another.



Aug 13, 2024 7:58 AM in response to OldManMikeH

OldManMikeH wrote: ... will be adding a Hd external for second lib in about 7 days. I use SSD for Time Machine.

Great. Be careful with the new hard drive-- it probably needs to be re-formatted. To avoid damaging the Photos Library an external drive must be formatted in either APFS format or Mac OS Extended (Journaled) format. Additionally, the drive can not have had Time Machine on it since it was formatted. There have been so many problems with using incompatible drives that the newest macOSs won't even allow a Library on a non-Mac formatted drive to open, since there is a chance of damaging the Photos database. See this:

Move your Photos library to save space on your Mac - Apple Support


You might also want to check the permissions for your new drive, if you're sure it's properly formatted. This not usually a problem, but it sometimes comes up.

Click on the drive icon, and open the Info window with command-i. Go to the bottom:

If “Ignore Ownership” is there, then it should be checked.

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