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Brother Laser Printer Jobs disappear from queue when printing from Pages

I am writing this as much as a plea for help as a notification to other users. Recently my Brother Printer Model MFC9330CDW stopped printing from Pages on my 2019 Macbook Pro. It's happened before and usually a restart and a reset up with wifi solves the problem. Didn't work this time so I contacted Brother and here's what they said:

_____________________________


My name is Gabriel. I am following up with you based on a recent interaction you had with our Customer Service team.


I can see you are having some difficulties with your MFC9330CDW on a computer running on macOS Sonoma 14.5.


Unfortunately, we don't have plans to release official drivers or software for your model on macOS 14. I apologize for any inconvenience this may have caused.

____________________________


They provided a link to install printer drivers for macOS 10.15 but that link goes to a page with a 401 error - so, Am I out of luck?


How does a company just stop supporting an entire operating system? They still sell these printers BTW. If I have to buy a new one, I know what brand it won't be. 😕


Any suggestions for a fix or work around are welcome!


Thanks!

MacBook Pro 16″, macOS 14.5

Posted on Aug 7, 2024 3:33 PM

Reply
3 replies

Aug 7, 2024 4:07 PM in response to CCAPPL

Unfortunately, it’s not an AirPrint printer, and looks to be a dozen or so years old and ~predating AirPrint.


That is an IPP/IPPS printer, and probably doesn’t need drivers. AirPrint is built on IPP/IPPS.


Configure the printer with a static IP address outside your DHCP address pool, and then set it up as a Wi-Fi or wired printer:


Add a printer to your printer list so you can use it on Mac - Apple Support


Specifically, see the section Add a network printer by specifying its IP address


Brother Laser Printer Jobs disappear from queue when printing from Pages

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