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A1822 iPad 5th generation Is not charging

my ipad 5th generation can only charge up to 1%. apple refuses to repair it. is the charge port broken or does the port need cleaning. i have stuff on it thats not backed up.


[Re-Titled by Moderator]

iPad, iPadOS 14

Posted on Aug 9, 2024 5:08 AM

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5 replies

Aug 9, 2024 9:44 AM in response to smidgeondutchrabbit

is the charge port broken or does the port need cleaning.


I vote for battery issues. Chances are the battery has simply worn out. They have a finite life span. Our iPad 5 reached the point where it would only run 12-13 minutes from full charge to shutdown. I had Apple do their battery replacement service and the refurbed iPad is still working fine.


That was about three years ago when an iPad 5 could still run the latest version of iPadOS. Today I cannot recommend having it fixed if your can recover your data. Have you tried connecting the iPad to a computer running iTunes to see if that gives it enough power to start?

Re possible port issues: If the charge port is merely dirty, shining a strong light into it will tell you. A loose port means there would be a lot of up/down motion in the cable plug. If in moving plug you get a glimpse of activity, tape the plug in that position and try starting.

Aug 9, 2024 6:18 AM in response to smidgeondutchrabbit

If you have already had your iPad inspected and assessed by an Apple Technician, you are perhaps likely to have had a definitive assessment of your device.


Repair


For the benefit of clarity - for practical purposes, in lieu of repairing and returning your own iPad, Apple usually exchange the iPad for a renewed/refurbished iPad of the same model and specification. The cost of the exchange is the same as would otherwise be charged for repair.


In view of your statement concerning repair, perhaps this is the situation that you have encountered - where repair of your own iPad has been declined, but an exchange might instead have been offered.


As for out-of-warranty repair costs, Apple offers a fixed-price price repair. You can verify eligibility and cost for your region/country here:

iPad Repair & Service - Apple Support


If you have an active AppleCare+ plan, the cost of repair is reduced to a small excess/deductible fee.



Charging Issues


Assuming that the issue is not mechanical, or due to a defective charging connection - these support pages should help with troubleshooting battery and charging issues:

Charge and monitor the iPad battery - Apple Support

If your iPad won't charge – Apple Support


Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W (i.e., 2.4A @5V) or greater to reliably charge. 5W Power Adapters (1.0A @5V) intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow. Recent models of iPad are supplied with a 20W USB-C Power Adapter.


Some third-party USB-C power adapters (and portable PowerBanks) may not support USB PD (Power Delivery). Power Delivery mutually negotiates the charging voltage; the source, load and cable are all elements involved in the negotiation protocol. Unless the Power Adapter explicitly supports USB PD, it will almost certainly fail to charge the iPad; proprietary charging standards, such as QC (Quick Charge), are not supported.


Many computer USB ports also cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).


If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):

Genius Bar Reservation and Apple Support Options - Apple


A1822 iPad 5th generation Is not charging

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