face recognition not working on iPad
iPad app face recognition is not working
iPad Pro, 17
Question marked as
Assuming that you iPad supports FaceID, If this feature isn't working as expected or has been disabled, you’ll need to follow this guidance:
If Face ID isn't working on your iPhone or iPad Pro - Apple Support
If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
If you unable to resolve a problem, you would be well advised to seek assistance directly from Apple Support:
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your device. If a fault is confirmed, you'll be in the best possible place to explore your available options: