Restore Mac Book Pro to Factory Settings
TLDR: former employees computer. Tried to wipe and send to Apple for discount on machine for new employee. Was returned as couldn’t factory reset. Trying to do myself.
so, had a former employee buy a Mac vs PC. Our IT is PC centric. When he left the company we tried to send in his Mac Book to get a discount on a new Mac Book for a new joiner in our marketing department.
bought the new MBP and sent in the old one. Old one was returned saying they can’t factory reset it (how is it possible that Apple themselves can do this?). They sent it back basically bricked.
trying to refurbish to give to one of my kids and have tried to reinstall the operating system but keep getting “No Bag Error”. How can this be resolved?
surely there is a way past this no?