iPhone 13 Face ID after submerged briefly into the water

Hi there,

I have a question regarding my iPhone 13. I have accidentally submerged my iPhone 11 into the water for approximately 3 seconds. I have performed the water eject multiple times and even removing it from the case and wiping it off. Thank god the camera's (both front and rear) is working, even the speakers is also working, the charging port is working as well (I determined it because the liquid warning triggered).


But the face id itself not working. I have checked the settings, the settings for the Face ID is not disabled (i am judging that the sensor is working) but the face id does not scan/detect my face.

iPhone 13

Posted on Aug 10, 2024 7:30 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2024 7:34 PM

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, if it doesn't.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

3 replies
Question marked as Top-ranking reply

Aug 10, 2024 7:34 PM in response to fariskmrdn

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or, if it doesn't.......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

Aug 10, 2024 7:42 PM in response to fariskmrdn

fariskmrdn Said:

"iPhone 13 Face ID after submerged briefly into the water: But the face id itself not working. I have checked the settings, the settings for the Face ID is not disabled (i am judging that the sensor is working) but the face id does not scan/detect my face."

-------


Extracting Water:

Take this to a local retailer. Many retailers have devices designed to extract water from a mobile phone. Local one in my rural area do, and I've used one myself.

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iPhone 13 Face ID after submerged briefly into the water

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