Photos info window curser disappears before I can finish what I am entering

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Level 1

5 points

Photos info window curser disappears before I can finish what I am entering

When entering data in the info window in Photos, the curser disappears after I enter one or two letters, or if I wait too long to enter a letter.

This seems to happen after I have added a location to a photo or a group of photos.

I have to wait over night to enter more, then after entering one location, it starts again.

If type it on notepad, copy and paste it into the Photo's window it goes in if I can past it fast enough before the cursor disappears .

This can be and is very frustrating.

Also when changing the dates on multiple photos under Image, the dates do not change to the date I entered, some do and other's do not, usually off by a few days.

Duplicates never shows that I have any duplicates even though I know I probably have many.

I have been scanning photos for about 5 years from my family which go back to the early 1900's.

This problem did not start for a while maybe three years ago.

I have 54,000 photos on my iMac which are stored in iCloud.

Changing or adding locations on my iPhone is not a problem, it just takes forever plus I want to add information in all the lines in the info window.

I am trying to leave all this information for my family as I am 73 years old and when I am gone I want them to know who these people, places, and times of my life are and were.

I have deleted the Photo's program and reloaded it with no results, multiple times.

Processor: 3.6 GHz Quad-Core Intel Core i3

Graphics: Radeon Pro 555X 2 GB

Memory: 16 GB 2400 MHz DDR4

OS Version: 14.6.1 (23G93)

Macintosh SSD: 383.04 GB available of 1 TB

Any help would be greatly appreciated.

Thank You

Richard Bisbee

Peterborough New Hampshire

iMac 21.5″, 14.6

Posted on Aug 11, 2024 1:21 PM

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Answer 1

leroydouglas

Level 10

199,404 points

Aug 13, 2024 6:50 PM in response to RS Bisbee

RS Bisbee wrote:

When entering data in the info window in Photos, the curser disappears after I enter one or two letters, or if I wait too long to enter a letter.

This seems to happen after I have added a location to a photo or a group of photos.

Also when changing the dates on multiple photos under Image, the dates do not change to the date I entered, some do and other's do not, usually off by a few days.

This problem did not start for a while maybe three years ago.

I have 54,000 photos on my iMac which are stored in iCloud.

Changing or adding locations on my iPhone is not a problem, it just takes forever plus I want to add information in all the lines in the info window.

I have deleted the Photo's program and reloaded it with no results, multiple times.

OS Version: 14.6.1 (23G93)

Well, I do not do iCloud Photos if that is part of the problem(?)

3 years is a long time for an issue...

I use the Photos.app Command i open the info pane— I add Caption and / or Keywords no issues like you describe.

I would call Customer Support and let them drill on the problem, get engineers involved if that is what it takes;

Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

Contact Apple for support and service - Apple Support

You can also post in the Photos Community for the Photo experts :

Photos - Apple Community

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