The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Apple Store Genius Bar helped me transfer data from older MacBook Pro to my refurbished 2017 MacBook Air. When I tried to open the MacBook Air it wants an Apple password that I don’t know. How do I get it to recognize me?
MacBook Air 13″, macOS 10.14
It would be the password used while setting up a new account or migrating the old account.
Here is an Apple article for resetting the macOS user account password:
If you forgot your Mac login password - Apple Support
It would be the password used while setting up a new account or migrating the old account.
Here is an Apple article for resetting the macOS user account password:
If you forgot your Mac login password - Apple Support
Opening Refurbished 2017 MacBook Air
