I can't put my SIM card in the phone I was brought

My aunt brought me her previous phone and when I tried putting my SIM card from Kenya it said the device is restricted to the original carrier and or have certain capabilities limited

Contact your providers for info

What does it mean

Please help me

iPhone 8 Plus, iOS 16

Posted on Aug 13, 2024 5:22 AM

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Question marked as Top-ranking reply

Posted on Aug 13, 2024 5:29 AM

It means that your aunt needs to contact the carrier that she was using with the phone and ask them to remove the carrier lock on the phone.


When the lock is removed, then you will be able to contact another carrier to set up service for the phone.


Apple would not be involved in the process in any way.

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I can't put my SIM card in the phone I was brought

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