Battery "error" message following battery replacement on iphone XR.

Thanks Tim. I could actually replace the battery myself (have done so with many other phones) but none of them, as older models, encountered the battery health info loss. Even the Apple Support phone agent said I could do it myself if I used a genuine Apple battery. Apple Support website also has a Do It Yourself section for certain models and will sell you the parts required along with a user instruction manual to follow. Also, the XR is well out of warranty now and support for it stops in 2025 anyway.

I'm basically asking if anyone else can clarify that if I use a genuine Apple battery, does it still result in the losing the battery health info AND if this does actually resolve itself on the next software update. Because if the answer is yes and it didn't resolve itself with the next software issue, then clearly the Apple Store is the way to go so they can overcome that immediately.

Thanks again Tim. I noted on site that the Self Service Repairs are for later models than XR. What I was thinking was sourcing a genuine Apple battery myself (and I'm aware of unscupulous sellers saying it's a genuine Apple battery when it isn't or is an old one or a used one re-wrapped to give wrong information).

But if I DID find a genuine Apple battery (which Apple don't sell to customers), would the battery health info still be lost .... forever or just for 3-4 weeks or after a software update.

I am 99% at telling my son to book an appointment at his local Apple store ... I'm just trying to absolutely confirm that there is no way I could successfully do this myself with a genuine Apple battery and a 3-4 wait till the software updates. I don't know software update is expected ... or if it would resolve it. Just doing my due dilligence, also because he's thinking of buying a refurbished iPhone 14 instead and giving me the current XR. I'm pretty happy with my current iPhone 6s (!!!) other than I'm not overkeen on the camera the XR's camera is way better. He's 22 though and uses his phone much more than I do mine. But I think even if I do get his XR, I'd still want access to battery health and use. Many thanks again :)

Thanks Bob. I'm not worried about Apple Store crowds. The nearest and most convenient location is actually an Apple Store itself within a 15 min drive from home. I'd book an appointment first.

Now for a completely different question! Is an appointment booked for the purpose of just taking the phone to them and saying what's needed, ie battery replacement .... or actually doing the battery replacement during the appointment whilst you wait ... or both. Might seem a silly question but I've never used a store before and just want to be prepared. Many thanks.

Thanks Bob. My son's phone and he's in London so has booked an appointment with the store just 15 mins from him on his next day off ... Friday. £85 including taxes here and he'll run a few errands, do some shopping after drop off. Many thanks for your answers, much appreciated.