My son’s iPhone 12 is switching between apps and acting as though he’s pressing buttons when he isn’t. It’s as though water has got in it but it’s not got wet. The app icons wobble with the line in the corner as though he wants to delete them.

He’s tried resetting. All apps affected. If writing messages it randomly adds punctuation.

iPhone 13, iOS 17

Posted on Aug 18, 2024 5:55 AM

Reply
2 replies

Aug 18, 2024 6:06 AM in response to JennyGeeBee

It's worth a try, but probably won't help at this point. Perform a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. It won't hurt to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Or.....if the phone is still experiencing "ghost touches"......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My son’s iPhone 12 is switching between apps and acting as though he’s pressing buttons when he isn’t. It’s as though water has got in it but it’s not got wet. The app icons wobble with the line in the corner as though he wants to delete them.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.