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Is it possible to exchange my MacBook Air for a different model?

recently purchased. Not in love with it. No issues but it is not what I thought it would be. Lack of ports is the issue. Didn't realize how often I connect and change devices. For simplicity have reverted to 2019 Macbook. Can I return this? I have had it for 4 days. If so where does the process start?


[Re-Titled by Moderator]

MacBook Air 15″, macOS 14.5

Posted on Aug 19, 2024 5:11 PM

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4 replies

Aug 19, 2024 5:15 PM in response to Macbook_Air_15

Macbook_Air_15 wrote:

recently purchased. Not in love with it. No issues but it is not what I thought it would be. Lack of ports is the issue. Didn't realize how often I connect and change devices. For simplicity have reverted to 2019 Macbook. Can I return this? I have had it for 4 days. If so where does the process start?

Depends where you bought it. Apple usually has a 14 day return policy.

Returns & Refunds - Shopping Help - Apple


Aug 19, 2024 6:14 PM in response to Mac Jim ID

thanks to all that have responded... was able to contact apple via chat and even though the automated return page said "the window has closed" the apple rep took care of the issue and issued a call tag for the item.

Will be going for the MacBook Pro and not the MacBook Air... didn't think the lack of ports was that important until you don't have them.

the unit is on it's way back to apple.

Is it possible to exchange my MacBook Air for a different model?

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