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I cannot connect my ipad mini 2 to itunes

I have disabled my ipad mini and need to connect it to itunes to be able to reset the password. However, when trying to power off the ipad and send it into recovery mode in order to connect to itunes I have an issue, as I have dropped the ipad and broken the power button. Is there any way I can connect the ipad to the itunes store without using the broken power button?

Windows, Windows 10

Posted on Aug 21, 2024 2:22 AM

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1 reply

Aug 21, 2024 3:21 AM in response to Please_help_me44

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons. 


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you will encounter a situation from which you cannot recover.


Until repaired, you will not be able to resolve a locked-out (disabled) iPad - or reset a forgotten device passcode.


iPad Repair & Service - Apple Support

Genius Bar Reservation and Apple Support Options - Apple

I cannot connect my ipad mini 2 to itunes

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