Is it possible to refund purchases made with Apple Pay?

I bought SeaArt AI thru Apple Pay (I think) The advertising looked good, but now I have it I find there is a whole structured tier of levels for pricing. The $39.00/year tier I bought thinking this was the only tier doesnt get me hardly anything. I would like a refund, but on Apple Pay there is no way to do that. Is there someway to get a refund?

Thank you

Carl


[Re-Titled by Moderator]

iPhone 11 Pro, iOS 17

Posted on Aug 21, 2024 6:34 PM

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Question marked as Top-ranking reply

Posted on Aug 21, 2024 7:38 PM

If you purchased the subscription for the app through Apple, you can go to reportaproblem.apple.com, select I’d like a refund and see if the subscription you purchased shows up. There you can request a refund and wait 24-48 hours for an update on it.


Request a refund for subscription:

Request a refund for apps or content that you bought from Apple - Apple Support


7 replies
Question marked as Top-ranking reply

Aug 21, 2024 7:38 PM in response to Carl Sutherland

If you purchased the subscription for the app through Apple, you can go to reportaproblem.apple.com, select I’d like a refund and see if the subscription you purchased shows up. There you can request a refund and wait 24-48 hours for an update on it.


Request a refund for subscription:

Request a refund for apps or content that you bought from Apple - Apple Support


Aug 21, 2024 7:45 PM in response to Carl Sutherland

If you did not purchase it from the website, then Apple can manage the subscription and you can find it here:

If you want to cancel a subscription from Apple - Apple Support

then requesting a refund is done through Apple here:

Request a refund for apps or content that you bought from Apple - Apple Support


I suspect though that you bypassed Apple's ability to manage the subscription and purchased it directly from their website. Apple Pay just securely transmits your card information to the merchant. You cannot request a refund or cancel a subscription through Apple Pay. You will need to contact the website to get your subscription cancelled to avoid further charges and you can also see if they will provide a refund. Any refund will go directly to the bank that issued your card used to pay for the subscription. Refunds do not go to Apple Pay.


Disputing charges is done the same way whether Apple Pay was used or not. You would dispute a charge with the credit card that was used for the transaction. Apple Pay is not a bank where charges are disputed.

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Is it possible to refund purchases made with Apple Pay?

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