My iPad won’t connect to internet

Are you having difficulty connecting to WiFi - or having successfully connected to WiFi, are unable to access the internet? Something else?

Start here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

…and here:

Recommended settings for Wi-Fi routers and access points - Apple Support

If your WiFi has been set-up according to Apple’s recommended settings, WiFi and Internet connection difficulties are usually an indication that your device does not have a routable IP Address - your IP Address usually being assigned by DHCP. When this occurs, your iPad may only have a self-assigned link-local IP address that begins 169.254.x.x.

If you have a VPN App or profiles installed, or a security App such as Norton, these may be interfering with DHCP and preventing your device from obtaining a valid IP Address for your iPhone hotspot - or the WiFi network to which you are attempting to connect. The resolution is usually simple; if installed, you may only need to temporarily disable or remove the Security App and/or VPN.

DHCP is frequently used to automatically obtain an IP Address. Until your iPad has a valid IP Address to connect to your network, you will not have an internet connection. Disabling or removing VPN and/or the offending security App should allow DHCP to operate normally - allowing connection to your network and the internet.

If this resolves your issue, the VPN and/or security App can be reinstated after the connectivity problem has been resolved.

Yes. Before the change to new modem and router the iPad stayed connected all day every day without going into Settings to re-enter my network name. Now it disconnects from the wi-fi MULTIPLE times a day.

Spectrum has been here twice, changed 3 pieces of equipment and increased the speed of the connection.

Have you been able to join that same network with your iPad before?

my iPad won’t stay connected to the internet since my cable company (Spectrum) made me change my one piece modem/wi-fi to a more “up to date “ two piece setup. Help! Everything was working fine before this change.

Senior-user-tech-trouble wrote:

my iPad won’t stay connected to the internet since my cable company (Spectrum) made me change my one piece modem/wi-fi to a more “up to date “ two piece setup. Help! Everything was working fine before this change.

Please follow the advice already given in my previous reply to this thread. If you get stuck, you'll need to provide specific detail as to what is happening (or not happening) - and when.

The iPad connected everyday all day prior to a modem and router change. It still connects, but it drops off and says “ no internet connection” MULTIPLE times a day. Spectrum has been here twice in a week, changed 3 pieces of equipment and checked speeds and everything. I don’t think I even have a VPN.