My iTunes and App Store is not supported to create an apple id

Hi Mbwanashamba_9898

welcome to the Apple (user-to-user) Community!

Re: When i try to put my apple id is not working so i need help about this crazy problem to me

If you have created an Apple ID:

You may want to make sure you have signed in (to your iPad) with the correct Apple ID:

See how to: Sign in with your Apple ID - Apple Support

If you haven't yet created an Apple ID: First see: How to create a new Apple ID - Apple Support

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Re: My iTunes and App Store is not supported to create an apple id

Apple generally requires a payment method is listed in your account for the first time you use use the App Store or iTunes, even if you only want to download free apps.

You can check which payment methods Apple can accept in your country or region:

Payment methods that you can use with your Apple ID - Apple Support

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Below are Apple's methods of handling payment methods

How to add an Apple ID payment method:

Add a payment method to your Apple ID - Apple Support

How to delete an Apple ID payment method:

Remove a payment method from your Apple ID - Apple Support

How to change an Apple ID payment method:

If you need to change or update your Apple ID payment method - Apple Support

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Else: You can also log-in to your Apple Account online to add a payment method, or edit details.

Apple ID sign-in webpage: https://appleid.apple.com

If needed: How to: Get a verification code and sign in with two-factor authentication - Apple Support

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Trouble-shooting: Check that no restrictions on purchases are set:

Manage App Store purchases, settings, and restrictions on iPad - Apple Support

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Apple ID Support WebPage:

Note: You can get support (online chat / phone / email etc.) from the "Get Support - start now" link at the bottom of their webpage (link below).

Apple ID — Official Apple Support

All the best :-)