iPad Model MD531LL/A problems connecting to wifi

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Level 1

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iPad Model MD531LL/A problems connecting to wifi

MiL is in a nursing home & I'm wanting to bring her iPad to her, as they have Wi-Fi there.

I was trying to make sure it was a updated as possible, but when trying to connect to my Wi-Fi, its asking for a username and password! I'm using WPA3-Personal on my Netgear Tri-Band Wi-Fi 6 mesh network - is that too new for this? Security on it is WPA3-Personal.

Also, how hard will it be to have her Apple ID password reset, in the event I need to get her something a little newer.

iPad, iPadOS 17

Posted on Aug 25, 2024 10:04 AM

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Answer 1

LotusPilot

Level 10

302,636 points

Aug 25, 2024 10:59 AM in response to texan767

Start with basic WiFi troubleshooting - as detailed here:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support

Consider that your Router, to which you are attempting to connect, may be configured to require support for security features that are not supported by older models of iPad - such as your iPad mini. If your router is configured for WPA3 or WPA3/WPA2 mixed authentication, you will need to change this to WPA2 PSK(AES). Newer models of iPad support WPA3.

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iPad Model MD531LL/A problems connecting to wifi

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