What should I do If my iPad Air only charges one way?

ipad Air 2024 13’ only charges with the cable in one way round

this is the same with any cable I have tried

is this a warranty problem and if I took it to the Apple shop when would I get it back

cheers


[Re-Titled by Moderator]

Posted on Aug 26, 2024 5:24 AM

Reply
2 replies

Aug 26, 2024 5:49 AM in response to Shedhermit

As USB-C cables are fully reversible (and should work either way up) - if multiple cables exhibit the same issue, this would suggest that:

  • the USB-C socket itself has damaged contacts, or
  • the host device has a fault


Either way, you would be best advised to take your iPad and cables along to the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to hands-on test and assess the items for faults. If an issue is identified, you'll be in the best possible place to explore your available options for repair:

Genius Bar Reservation and Apple Support Options - Apple

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What should I do If my iPad Air only charges one way?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.