iPad Pro 9.7 Trade-In

DJDash6 wrote:

I called the United States and Canada line. Was passed through about 5 different support people. It took a bit to be redirected to the trade-in department. I get it...Apple is a very large company. I wasn't on hold for THAT long considering. So kudos to them for that. I finally ended up speaking with a sales person. She has put in a request for reassessment with the screen protector removed. That will take 24 hours. And then I will receive an email with an update. Now I will wait patiently and hope for the best! Thanks everyone for your advice!

So glad to hear that!

DJDash6 wrote:

At first the trade in was approved and it said I didn’t have to do anything. But just tonight, I happened to open Apple account by accident only to see that attention was needed. My trade-in amount has been revised to $0. Reason says: LCD display burn in damage/streaks/discoloration across the screen, display has white spots.

I find this very hard to believe! Not sure how to dispute this…if that’s even possible.

Did you take any pictures before you sent it in? You should be offered the option to have it returned to you. At that point, you can try taking it to your local Apple Store to see if there's anything they can do, though it may be that too much time has passed.

If all else fails, you can sell it yourself. It's often possible to get more that way that you would with a trade in.

Try starting a support request here: Start an Apple Support Request

Apple does state remove all screen protectors and cases. If these items are included in the box, they will be recycled and cannot be returned to you.

Contact Apple for Support ⇢ Contact Apple for support and service - Apple Support

Learn more about ⇢ How to prepare your iPad for Apple Trade In - Apple Support

-Zachyy ✌️

Now that I think of it, I did have a problem with a trade in, albeit a different sort of problem. The folks at the Apple Store (despite their valiant efforts) weren't able to help me. They suggested, if I recall correctly, that I go through the Apple Store app on my iPhone and access support that way. I'm sorry I don't remember more. It was a year ago. I was, however, able to get through. I think I chose something about a problem with the order.

Try selecting the option to have them call you back. Try the Apple Support app. Try choosing a different problem.

I've never had to file a dispute myself, so I can't give you any further guidance. Hopefully, there's information in the email you received. If not, contact Apple Support.

Best of luck!

Same with me, never had to dispute a trade in.

Just chiming in! Contact Apple for support and service - Apple Support

Hello~ Most excellent points to have brought up…as always. In fact I just took photos of all of my own devices again. Thx so much!!

~Katana-San~

Excellent! 👏

Best of luck! ✌️