Airpods Pros stay at full volume

Hi WunderFX

welcome to the Apple (user-to-usee) Community!

Re: "Airpods Pros stay at full volume"

Have you checked the volume on the AirPods Pros themselves ?

Pause, skip, and adjust volume with your AirPods and AirPods Pro - Apple Support

You can also: Adjust the volume of sound effects for AirPods - Apple Support

eg: effects when put in ears, alerts, etc.

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Re: "I tried to factory reset and reconnect multiple times, but nothing has worked".

How to reset your AirPods and AirPods Pro - Apple Support

says:

"* When you reset your AirPods, the settings for your AirPods also reset.

You can change your settings again".

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Re: "Whenever I try to use my airpods on mac, it is either at full volume or muted, no in between".

As well as Mac's usual volume slider, you might want to check another slider is adjusted to suit:

Apple Menu > Settings > Sound > Output > Adjust the output slider

You can change the accessibility settings for your AirPods to suit your hearing needs

Eg: You may want to: Set headphone accommodations for AirPods - Apple Support

Other tips for Mac: Set up AirPods with your Mac and other Bluetooth devices - Apple Support

Hope something here helps put you back in control of the AirPods Pro's volume!

All the best :-)