New user to Apple :( Help.........

Was given the phone so that my location could be tracked, it is also being used as my personal phone. When. The phone I have an iphone 13 and it seems like there is nothing that I can control or do on the phone. No availability of a typewriter style keyboard with the numbers above the letters (I deal with a lot of address and part numbers that need to be typed in). No availability of ringtones that are not based on songs and are extremely quiet (I work in a loud environment and need something louder than a quiet 'ding'). Inability to set camera resolution (Need to set to highest resolution, and lock the setting so that I can later crop/edit pictures without losing picture quality). How to forward text messages?- no option. How to upload/download pictures to/from phone? Plugged the phone in my computer and pretty much got a blank screen with no folder options, or options to create new folders. How to upload videos to phone from computer? Individual volume control?- turned up the volume to try to hear the ringtones, now the phone conversation is too loud in my blue tooth ear buds.

Posted on Aug 27, 2024 10:52 AM

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10 replies

Aug 27, 2024 11:20 AM in response to WelcomeToTheDarkSide

WelcomeToTheDarkSide wrote:

No availability of a typewriter style keyboard with the numbers above the letters (I deal with a lot of address and part numbers that need to be typed in).

That is not a feature of the built-in keyboard. To get the numbers, you tap on the key that has "123" on it. However, you're not restricted to the built-in keyboard. There are lots of others that are available in the App Store. I'm sure you'll be able to find one that suits you.


No availability of ringtones that are not based on songs and are extremely quiet (I work in a loud environment and need something louder than a quiet 'ding').

There are lots of ringtones that aren't songs. Go to Settings>Sounds & Haptics>Ringtone and go all the way down to "Classic." I recommend the "Old Phone" if you have trouble hearing the musical ones.

Inability to set camera resolution (Need to set to highest resolution, and lock the setting so that I can later crop/edit pictures without losing picture quality).

The camera automatically takes photos at the highest resolution.

How to forward text messages?- no option.

The fact that you don't know how to access a feature doesn't mean it doesn't exist. Press and hold on the message you want to forward. On the pop-up menu, select "More". Then, tap the arrow in the lower right corner of the next screen.

How to upload/download pictures to/from phone? Plugged the phone in my computer and pretty much got a blank screen with no folder options, or options to create new folders. How to upload videos to phone from computer?

What kind of computer? Mac? Or Windows?


Transfer photos and videos from your iPhone or iPad to your Mac or PC - Apple Support


It sounds as if you should really spend some time with the User Guide:


iPhone User Guide - Apple Support

Aug 28, 2024 7:31 PM in response to WelcomeToTheDarkSide

WelcomeToTheDarkSide wrote:

Was given the phone so that my location could be tracked, it is also being used as my personal phone. ...

Did your employer give it to you? I'm wondering if it had some kind of MDM ("Mobile Device Management") installed before you got it.

I could severely limit the kinds of apps and activities you can use it for, especially if they're not strictly work-related, and give it a higher-than-usual level of security.

See https://en.wikipedia.org/wiki/Mobile_device_management


I'm not sure how you could determine if there is MDM installed on your phone. Probably buried in one of the Settings, and protected by a different passcode than the one you uses to wake up your phone. Ask the person who gave it to you.


Also see Intro to mobile device management profiles - Apple Support (CA) (which may not be all that helpful, I'm sorry to say).

Aug 27, 2024 10:56 AM in response to WelcomeToTheDarkSide

WelcomeToTheDarkSide wrote:

Was given the phone so that my location could be tracked, it is also being used as my personal phone. When. The phone I have an iphone 13 and it seems like there is nothing that I can control or do on the phone.



if a restart does not solve your problem proceed


shutdown & restarted the iPhone ie power off/on...

Restart your iPhone - Apple Support


Reset or a Force Restart,

Force restart iPhone - Apple Support


Restore from backup, restore as new device.

Restore your iPhone, iPad, or iPod to factory settings - Apple Support



the current stable release, including bug fixes iOS 17.6.1

Update your iPhone or iPad - Apple Support



Aug 28, 2024 5:13 PM in response to WelcomeToTheDarkSide

Appreciate your input. I'm for real. Big fan of Star Wars, especially Darth Vader. Yes it has been a crash course in learning the Apple system. You're right, I went from being an Android user to being dumped into an iphone. Where do I find a user manual? I have found bits and pieces of it on the Apple website. Is there a complete manual available as a PDF to download to my computer?

Aug 28, 2024 5:56 PM in response to IdrisSeabright

Thank you. I have looked at the App Store, and have found some options that might work. None seem to be free. Not willing to spend money on every little upgrade. For the text forwarding, I tried the press and hold to access the menu and it opens a delete screen- I thought the arrow was for 'go ahead and erase that message'. Thank you for the forwarding option. As to the transferring files to my computer, I have a PC. From what your telling me, there is no direct way of transferring files without going through itunes, sounds complicated, but I will be looking at the links you gave me. Thank you.

Aug 29, 2024 7:53 AM in response to WelcomeToTheDarkSide

WelcomeToTheDarkSide wrote:

As to the transferring files to my computer, I have a PC. From what your telling me, there is no direct way of transferring files without going through itunes, sounds complicated, but I will be looking at the links you gave me. Thank you.

Did you read the article I linked to? I'm guessing maybe not as you also didn't see the link I gave to the user guide. I should know better than to put too many things in one post! ;-)


The article I linked to above included this link:


Import photos and videos from an iPhone to PC


iTunes is never mentioned.

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