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Unable to launch DSTV stream app on Apple TV

I have an Apple TV 2nd generation device.

Have been watching the DSTV stream service on the above device for the past year.

Suddenly last night whilst watching YouTube for a while I tried to launch the DSTV app.

It now suddenly does not want to start the app at all.

I have reset the Apple TV, reset the WIFI etc. I have uninstalled the app and reinstalled it.

It has made no diffence.

Apple TV 4K, tvOS 16

Posted on Aug 28, 2024 5:53 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2024 12:48 AM

Good day all. Regarding the DSTV and Apple TV issue I had.

I finally managed to sort the problem out.

I suspect either Apple or DSTV updated their firmware/app.

The steps I followed were:

Did a factory reset on the Apple TV

Ensured that the latest firmware from Apple was running on my Apple TV

Installed the DSTV app.


That solved it.

4 replies
Question marked as Top-ranking reply

Aug 30, 2024 12:48 AM in response to Urquhart1244

Good day all. Regarding the DSTV and Apple TV issue I had.

I finally managed to sort the problem out.

I suspect either Apple or DSTV updated their firmware/app.

The steps I followed were:

Did a factory reset on the Apple TV

Ensured that the latest firmware from Apple was running on my Apple TV

Installed the DSTV app.


That solved it.

Aug 28, 2024 6:41 PM in response to franz135

Update your Apple TV system software to the current version, if not done already. How to update your Apple TV - Apple Support


Try this for any misbehaving app:

  1. Force-quit the app, then relaunch and try again.
  2. If the issue persists, force-quit the app, restart the device, then relaunch and try again.
  3. If the issue still persists, delete the app, re-download and try again.
  4. If the issue still persists after that, then contact the app developer for further assistance.


As you seem to have done steps 1–3 already, then it may be time for step 4.

Unable to launch DSTV stream app on Apple TV

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