My child spent over 200 dollars on a game and when I tried to get a refund for “child/minor making a purchase with permission”they declined? And I don’t know why, I want to know why I can’t get a refund? I mean this is 200 dollars we are talking about, so I want a valid reason why I can’t get a refund
[Re-Titled by Moderator]
iPhone 12
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
Note that if you allow another person access to purchasing on a device you are taking responsibility for things they do while using it. Apple offers these proactive features:
You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone and iPad - Apple Support
Ask To Buy
Approve what kids buy with Ask to Buy - Apple Support
The people responding on this support forum are users like you. We have no special access to Apple information or your accounts, so unfortunately all we can do is guide you to the information Apple does provide. Apple, however, does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple
- "All Transactions are final."
I understand this as meaning Apple is starting from a point where any refund is considered an exception. Apple may provide a refund but can also simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.
- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Remember that Apple has no way of removing a purchase from your device. They have to trust you are being honest when asking for a refund. It may be certain refund requests might be considered suspicious.
You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.
If you feel you want to discuss a refund request, try to contact an Apple representative using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
Note that if you allow another person access to purchasing on a device you are taking responsibility for things they do while using it. Apple offers these proactive features:
You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
Require a password for App Store and iTunes purchases
Require a password for App Store and iTunes purchases - Apple Support
Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone and iPad - Apple Support
Ask To Buy
Approve what kids buy with Ask to Buy - Apple Support
All transactions in the App Store are final, but is some cases Apple may provide a compassionate refund. It should not be expected though.
Apple provides many tools for preventing a child from making purchases, but they must be used by you. The most common option that parents use when a child has their own device is the Ask to Buy feature to allow you to approve each purchase your child makes. You have many options to choose from depending on if their were made on your device or a child's device:
Require a password for App Store and iTunes purchases - Apple Support
Approve what kids buy with Ask to Buy - Apple Support
Use Screen Time to turn off in-app purchases on your iPhone or iPad - Apple Support
User to user support forum.
We have no idea why or what you consider a valid reason for the refusal would be.
The terms of use you agreed to for use of the AppStore clearly states all sales are final.
Contact Apple Support for further information.
Hello~ Refunds are never guaranteed and Apple has no way of knowing who made the purchases. We are also expected to keep our devices secure. In the future try this…
Require a password for App Store and iTunes purchases - Apple Support
Apple has the final say so try going back through the process with them. We are fellow forum members like yourself so we have no access to your account information nor the decision making process. Take care.
~Katana-San~
.
Yeah. Thank you
How do I find out why a refund was denied?
