Mail on macOS Sonoma quits unexpectedly after opening the app

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Level 1

9 points

Mail on macOS Sonoma quits unexpectedly after opening the app

Created as it is not possible to post a reply in "Apple Mail quits unexpectedly after opening in Sonoma".

After identifying the culprit mail box using System Settings / Internet account, found a recent (of course) suspect mail that was indeed a spam message.

Removed it with the correspondant mail box Web mail, and that's it.

Now the issue is gone.

MacBook Pro 15″

Posted on Aug 28, 2024 12:03 PM

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Answer 1

AlWeir

Level 5

5,067 points

Sep 2, 2024 2:52 PM in response to Willywaw

Remove and reindex envelope files

Mail uses an envelope index to catalog and search message headers; these can become defective and cause Apple Mail not to work.

How to manually remove envelope files:

Quit Mail and open the Finder.
Holding down the Option key from the top menu, select Go > Library.
Now, select Mail > V9 folder (depending on your macOS, this could be another number).
Now, select the MailData and locate the following files:
Envelope Index-shm
Envelope Index-wal
Envelope Index
Copy and paste them on your desktop, deleting the original files in MailData. Then, reopen Mail and test.

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Mail on macOS Sonoma quits unexpectedly after opening the app

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