How long does it take to receive approved refund money?

My refund claim was successful and this was confirmed within the Apple claim status. I have however not received a refund and instead been issued Apple credit note via email.

I cannot find the credit on my account (balance is 0.00) and no refund has been issued into the original method of payment. I have tried contacting Apple via the their support application with no luck. Any suggestions what I can do.


[Re-Titled by Moderator]

iPhone 15 Pro

Posted on Aug 29, 2024 9:49 AM

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1 reply

Aug 29, 2024 11:26 AM in response to AppleCreditNOTE

Read this support article for information about how to check the status of a refund for apps or content that you bought from Apple, and long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:


● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?


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How long does it take to receive approved refund money?

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