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I have an iPhone se and a line under the Apple logo. Phone won’t switch off or do anything! Help!

All buttons seem to be inoperative.

iPhone 12 mini, iOS 17

Posted on Aug 31, 2024 11:54 AM

Reply
1 reply

Aug 31, 2024 11:57 AM in response to chas263

Try a Forced Restart on the phone. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


Of, if the Forced Restart does not help......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or take the phone to an authorized Apple Service shop.


You can find a list of authorized service shops in your area using the link just below:


Find Locations

I have an iPhone se and a line under the Apple logo. Phone won’t switch off or do anything! Help!

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