Ipad mini 6 physical buttons stop working and stuck on restore screen

My ipad mini 6 after the update 17.6.1 is becoming unresponsive and randomly my power and volume buttons stop responding and after plugging it to charger goes to restore/ recovery mode. But after a few minutes it becomes normal. Went to apple store as well for the same issue but no help. They were kind enough to support but the bug keeps on coming every single day

iPad mini 6, iPadOS 17

Posted on Sep 1, 2024 2:55 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 2, 2024 9:42 AM

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons.  Intermittent function of physical buttons is symptomatic of contact failure - often due to dirt or moisture contamination


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you may encounter a situation from which you cannot recover.


Until repaired, you will not be able to resolve many issues - such as a locked-out (disabled) iPad, reset a forgotten device passcode or force-restart your iPad.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support


1 reply
Question marked as Top-ranking reply

Sep 2, 2024 9:42 AM in response to anuroop1710

It is a common misconception that an iPad (or iPhone) can remain fully functional with damaged or defective physical buttons.  Intermittent function of physical buttons is symptomatic of contact failure - often due to dirt or moisture contamination


Whilst Accessibility features (such as assistive touch) can be used to augment the User Interface, these features cannot be used as a substitute for physical button sequences that must be used to trigger system recovery actions. Sooner or later, as now, you may encounter a situation from which you cannot recover.


Until repaired, you will not be able to resolve many issues - such as a locked-out (disabled) iPad, reset a forgotten device passcode or force-restart your iPad.


You can arrange repair of your iPad either by (a) visiting the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - or (b) using Apple's mail-in repair service:

Genius Bar Reservation and Apple Support Options - Apple

iPad Repair & Service - Apple Support


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Ipad mini 6 physical buttons stop working and stuck on restore screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.