Loosing connection between MacBook and external monitor

Hello everybody,


I have a somewhat strange problem I'm not able to solve. I have a MacBook Pro 16 with M3 Max and an external 6K monitor from Dell. The connection is made via a Thunderbolt cable that came with the monitor (so I assume that it is made to a standard that works with 6k) providing power to the MacBook.


Sometimes (more often when playing games) the connection is lost and the monitor displays a message that the Thunderbolt 140W port has no signal input. It takes 2-3 seconds and the signal comes back. The same signal loss also cuts the wireless connection with my AirPods, they also reconnect after a few seconds.


The issue is quite annoying since some games (Total War Warhammer 3 for example) don't recover to their full screen properly forcing me to quit the game losing progress. It's only happening sporadically but more often when the system is under load (it seems like it). It's a bit of a shame since I can work nicely with the 6k but not game.


Has anybody came across such an issue? I'd say it's an issue with the Mac and not the display because it doesn't happen with my windows based work laptop (I don't game on that though).


Thanks for your help.

MacBook Pro 16″, macOS 14.6

Posted on Sep 1, 2024 6:58 AM

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4 replies

Sep 1, 2024 7:03 AM in response to KrazyKraut1979

<< The connection is made via a Thunderbolt cable that came with the monitor (so I assume that it is made to a standard that works with 6k) providing power to the MacBook. >>


Cables "shipped in the box" are NOTORIOUS for being 'lowest-bidder' cables -- only good enough to keep you from returning the device on the first day.


To run a high-end Mac display on a ThunderBolt cable, that cable must be certified (as evidenced by the ThunderBolt symbol marked on each end), and limited to a maximum of 0.8 meters for Apple cables, and 0.5 meters for brand-X cables.

Sep 1, 2024 7:29 AM in response to KrazyKraut1979

It's not exactly low quality that is the issue.


it is the ability to run, ERROR-FREE at speeds of about 26 Gigabits/sec, without fail.


To run at those speeds without errors from signal attenuation and distortion that causes data errors, the cable must be shown to be capable of running at those data rates, error-free. Rather than Users testing each cable, we simply use cables that meet a high standard.


if you set the resolution down to 4K at 60 Hz, the lower-spec cable should work fine, because the data rate used is substantially slower (and therefore far less likely to have data errors at that speed).


Remember that the standard debugging step of substituting a different cable is a hedge against BROKEN cables. In this case we need High Spec cable, and nothing less will suffice.

Sep 1, 2024 7:21 AM in response to Grant Bennet-Alder

Thank you for the quick reply. That Dell monitor (U3224KBA) was quite expensive. You’d say the provided cable is still low quality? I’ll see if I can get a ‚proper‘ cable. It can be shorter too, the Dell cable is longer than needed.


But why does it also kill the connection to the AirPods? That should not have anything to do with a potentially low quality Thunderbolt cable.


Edit: That Dell cable is 5 ft or 1.5 m long. It has the Thunderbolt logo and a ‚4‘ on both ends. But then it’s maybe simply too long.

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Loosing connection between MacBook and external monitor

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