On my brand new iPad 13’. I’ve re-scanned my fingerprints so many times. Checked my software. Battery. Restarted. Updates. Etc etc etc, and while the iPad is fewer than a month old, Touch ID still refuses to work. Why on Earth wasn’t Face ID used on this newest (iPad Air 2024) model, perhaps secondary to why won’t Touch UD work…..again??
iPad Air, iPadOS 17
FaceID is only available with iPad Pro. All other recent models of iPad use TouchID.
Start here >>>
Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:
If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.
If you suspect that your iPad has a fault, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and offer assistance:
FaceID is only available with iPad Pro. All other recent models of iPad use TouchID.
Start here >>>
Some users just have difficulty using TouchID. The causes for of TouchID being unreliable for some users - and not others - are many. Whilst not an exhaustive list, possibilities include:
If you have naturally dry skin, try using a “light” (non greasy) and easily absorbed skin moisturiser.
If you suspect that your iPad has a fault, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.
Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and offer assistance:
Gee…hadn’t realised as I’m currently using silly Touch ID…
Why does idiot Touch ID not work?
