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Keyboard typing in symbols NOT letters

As soon as I turn on my relatively new Macbook, it no longer types in letters but symbols. I cannot even log in to the computer anymore. I've read that you can do ctrl-option-r-p but that didn't work wither. The selected input source is a US keyboard. Help!!!

MacBook Pro 14″, macOS 13.2

Posted on Sep 2, 2024 3:16 PM

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Sep 2, 2024 3:58 PM in response to Tom Gewecke

Yes, at the Apple store, they attached an external keyboard and I was able to type in letters. When the external keyboard was disconnected, I was then able to type in letters. However, a few hours later it is back to typing in symbols. The option key was never pressed after the Apple store visit.

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Keyboard typing in symbols NOT letters

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