Cannot sign in to Media and Purchases. Says Authentication failed

Bought a iphone 11 pro. Created a new Apple ID for it. Now, I cannot turn on Media and Purchase. Sign in fails and so cannot download apps from App Store. Asks me to change region

iPhone 11 Pro, iOS 15

Posted on Sep 2, 2024 6:32 PM

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Question marked as Top-ranking reply

Posted on Sep 2, 2024 6:46 PM

You can change your Apple ID region by following the article here ⇢

Change your Apple ID country or region - Apple Support


Before you change your region, make sure you spend all your account balance. If your balance is less than the cost of a store item, then Contact Apple Support and have them zero your balance. You can also purchase something for more than your balance and the difference will be billed to your payment method on file. Check your account balance here ⇢

Check your Apple Account balance - Apple Support


-Zachyy ✌️








2 replies
Question marked as Top-ranking reply

Sep 2, 2024 6:46 PM in response to tasnim261

You can change your Apple ID region by following the article here ⇢

Change your Apple ID country or region - Apple Support


Before you change your region, make sure you spend all your account balance. If your balance is less than the cost of a store item, then Contact Apple Support and have them zero your balance. You can also purchase something for more than your balance and the difference will be billed to your payment method on file. Check your account balance here ⇢

Check your Apple Account balance - Apple Support


-Zachyy ✌️








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Cannot sign in to Media and Purchases. Says Authentication failed

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