HEIC files corrupted?

I downloaded all my pics to computer to have space on phone. I go to look at pics 1/2 of them states they're corrupted, never had a problem with jpg. apple should privide the software to fix this. lots of menories gone


iPhone 11, iOS 17

Posted on Sep 4, 2024 11:12 AM

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Posted on Sep 5, 2024 12:30 AM

Are the .heic files really corrupted or does your Windows setup just not support them? Can you upload such a .heic back to the iPhone and check if it is displayed there? Or download .heic support add-on for Windows (sorry, I have not yet tried that in my rarely used Windows 10 setup)? Can you post such .heic file in some cloud service (Dropbox, iCloud etc) so we could check if it really is corrupted?

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Sep 5, 2024 12:30 AM in response to Ace8178

Are the .heic files really corrupted or does your Windows setup just not support them? Can you upload such a .heic back to the iPhone and check if it is displayed there? Or download .heic support add-on for Windows (sorry, I have not yet tried that in my rarely used Windows 10 setup)? Can you post such .heic file in some cloud service (Dropbox, iCloud etc) so we could check if it really is corrupted?

Sep 4, 2024 12:50 PM in response to Ace8178

Ace8178 wrote: ... any way to get photos back that were down loaded?

If they're gone, then they're probably gone, I'm afraid. The usual steps include these:

If you're missing photos or videos in the Photos app - Apple Support

Basically the above says to look in Recently Deleted and in Hidden. Check your Library thoroughly-- the pictures may not be where you expect. You can use the search field with the date or location.


If you use iCloud Photos, then you can look in iCloud.com.


If you don't use iCloud Photos, but you have Settings>Apple ID>iCloud Backup turned on, then you may be able to recover data from the last 30 days or so at iCloud.com. You should look here:

View and manage iCloud device backups - Apple Support


If you don't keep your own backups, there really isn't any place else to look.



Sep 4, 2024 11:57 AM in response to Ace8178

Did you upload these to a Mac? HEIC is a newer, more efficient format, and some software isn't up to speed, yet, but Mac software should be OK.


If you want jpgs to be more compatible, then you can set the phone's Setting>Photos>Transfer to "Automatic." And you can use Settings>Camera>Formats set to "Most Compatible." Try saving them from your phone with these settings and see if that's better.

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HEIC files corrupted?

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