I had my original iPad personalized. However it quite working in 10 months, My replacement is not personalized-how can it be done after the fact?

If the iPad was purchased engraved by Apple, then they should have personalized the replacement before sending it to you. Contact Apple Support again and discuss the issue with them.

If it was engraved by someone other than Apple, then as one would expect the replacement will not be engraved.

Regards.

Nothing official, no, but what little I could find from Apple and from other posts in these forums (including some from long-time Community participants) seemed to indicate that to be the case. As with all Apple policies, as I'm sure you know, there are many that are not put out in a printed/web form, either explicitly or at all, and this may be one such case, or policies may have changed. It's worth the OP talking to Apple Support about it, at least.

Regards.

You’re correct, it never hurts to ask. The worst thing that’ll happen is support/Apple Care says no. However, to the best of my knowledge engraving/personalization is not warrantied and will not be redone or replaced. If the engraving is important, inquire at time of appointment if the item can be repaired rather than replaced. To the best of my knowledge, even at the store level, that policy cannot be changed or altered. All the engraving work is done at time of assembly in China. It’s not available in store or within the region etc.

You would need to contact Apple directly to see if that is an option.

Do you have a link or source for that statement?