It doesn't let me download the app because i never used this apple id in the app store.

When I try to download an app in the app store, it says that i can't download because, I never used the apple id before in the app store. It also says that i need to review my informations and when i do all that stuff, it doesn't work. can somebody help??

MacBook Air 13″, macOS 13.0

Posted on Sep 6, 2024 11:58 AM

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Question marked as Top-ranking reply

Posted on Sep 6, 2024 12:24 PM

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you plan on using account balance to pay for a purchase or the item is free; e.g.: Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Manage Payments > Add Payment Method.

Alternatively this document explains how to 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - Payment methods that you can use with your Apple ID - Apple Support but note that Apple Account balance may not be sufficient in this situation.



1 reply
Question marked as Top-ranking reply

Sep 6, 2024 12:24 PM in response to Eunhyeok

The resolution to this issue is often making sure you have entered a credit card or other valid method of payment* even if you plan on using account balance to pay for a purchase or the item is free; e.g.: Sign in with your Apple ID - Apple Support

- "When you sign in to the App Store and other media services for the first time, you might need to add a credit card or other payment information."


If there is an option to select "Review" or "Continue", select that and enter valid payment information if required. If there's problems doing this:

On a mobile device tap: Settings > [your name at the top] > Media & Purchases > View Account > Manage Payments > Add Payment Method.

Alternatively this document explains how to 'Add a payment method to your Apple ID' on an Apple mobile device, a Mac, or a PC; click here --> Add a payment method to your Apple ID - Apple Support


If you continue to have problems contact Official Apple Support - Select your region from the list and then your country from the pop-up window. If you do not see your country, see if there is an "other" listing for that region.

https://getsupport.apple.com/?caller=cups&PGF=PGF63005


*Payment methods that you can use with your Apple ID - Payment methods that you can use with your Apple ID - Apple Support but note that Apple Account balance may not be sufficient in this situation.



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It doesn't let me download the app because i never used this apple id in the app store.

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