Hotmail issues when away from home network

Question

Level 1

4 points

Hotmail issues when away from home network

I've been using Hotmail with my MacBook Pro for years with very few issues but recently when I am using a network away from home I keep getting a message 'Unable to verify name or password'. On a number of occasions rebooting or deleting the mail account and reconnecting has worked but not consistently. As I am writing this I have tried everything and the only way I can get it to connect is via a hotspot on my phone. I don't want to use my limited data so this is not a good workaround.

Details: MacBook Pro Late 2013

Big Sur Version 11.7.10

Does anyone have any suggestions, many thanks.

MacBook Pro 13″, macOS 11.7

Posted on Sep 6, 2024 12:35 PM

Reply

Answer 1

BDAqua

Level 10

245,471 points

Sep 6, 2024 1:39 PM in response to Roamer_19

What ports & protocol are you using?

Are you using a VPN?

Then there is...

Using app passwords with apps that don't support two-step verification (microsoft.com)

What about application passwords? Will that keep working?

If application passwords are being used for MFA (Multi Factor Authentication) along with basic auth as another auth mechanism, then when basic authentication is disabled, app passwords used for MFA will stop working too.

Where can I find more information?

There are several resources that we wanted to provide here as additional reading:

Basic Authentication Deprecation in Exchange Online – September 2022 Update – this is a comprehensive post containing more information about this effort.
Deprecation of Basic authentication in Exchange Online – our official documentation related to this effort, with links to much more information and guidance.

https://techcommunity.microsoft.com/t5/exchange-team-blog/exchange-online-email-applications-stopped-signing-in-or-keep/ba-p/3641943

Exchange Online email applications stopped signing in, or keep asking for passwords? Start here. - Microsoft Community Hub

Reply