Dead pixel on Ipad air 5

After 2 months of using I found a dead pixel on my new ipad, right in the middle. I've been wandering if it can get fixed or replaced under the one-year warranty. The problem is I can't just take it to apple store, since I live in Russia and bought it from China, but the seller told me he can send it to Kazakhstan to get fixed. I just don't want waste time and nerves on it, if it's not falling into a warranty case.

iPad Air, iPadOS 17

Posted on Sep 7, 2024 10:42 AM

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3 replies

Sep 7, 2024 11:54 AM in response to Pandurochka

Stuck or dead display pixels are unusual - but not unknown. There is an industry-wide scoring formula that is used to determine whether or not one or more pixels are considered to be a warranty defect.


Unfortunately, given the provenance of your iPad, you have very limited options...


If purchased directly from Apple, in most countries you have 14-days within which to unconditionally return your device for exchange or refund. Outside of this period, you are reliant upon the device warranty. Clearly you are outside of the 14-day returns period - and are not within the country of purchase (China).


In addition to the above, should you have opted to purchase the optional AppleCare+ cover prior to discovery of the problem, you may be have been able to make a claim. AppleCare+ plans are only valid within the country of purchase.


Due to international sanctions against the Russian Federation, Apple have completely withdrawn from Russia.


In conclusion, unless you can return the item to where it was purchased, you are very likely out of luck.

Sep 7, 2024 11:16 AM in response to Pandurochka

Apple's warranty should cover such screen defects, yes. But whether an iPad sold in China can be serviced in Kazakhstan is another issue. For many if not most issues, Apple will only provide service in the country in which the device was officially sold. This may particularly be true for a device sold in China where the government requires significant restrictions on manufacturers. You can try, but don't be surprised if warranty service in Kazakhstan is declined.


Good luck.

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Dead pixel on Ipad air 5

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