📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook Pro wont restart, black screen

My MacBook Pro 2019 won’t restart, the screen is black. I was going to use Snag-it to do a screenshot & accidentally went full screen & display went black. It was stuck on screenshot mode and I couldn’t force quit the app because the screen was black so I pressed power to shutdown, now when I try to restart using any of the keyboard options (press & hold power with different keys) to reset I hear the sound but nothing happens, screen is still black, keyboard & touch bar dark, it’s just unresponsive.

Posted on Sep 8, 2024 5:56 AM

Reply
3 replies

Macbook Pro wont restart, black screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.