Ultra wide lens on iPad Air (M2) suddenly not available to use on FaceTime after flipping the camera
re the iPad Air M2 chip,
When I first got my iPad I was super delighted to find the Ultra Wide ("UW") lens on FaceTime. However, 2 weeks later, I switched the camera from the front to back on FaceTime and when I switched it back to the front camera the UW feature had disappeared. I was super super distraught and tried everything to fix it.
I contacted Apple Support who then ran diagnostics, told me to reset settings, restart my iPad, or restore my iPad. After trying everything, he booked me an appointment to the Apple Store to get a technician to take a look-- when I went into the store, I was given a solution to either restore/replace the iPad (since it had been within 14 days since purchase). Even when I had replaced the iPad and set up the iPad in the apple store, the UW feature was just gone- I was unable to find a solution. The technician was very helpful and reassuring, in trying to find out why there was an issue, he restored my old iPad in hopes to find out whether it would restore the UW feature too. It did not...
Is this a software bug? Did Apple suddenly remove the feature on facetime?
#Feeling hopeless at this point of time; Please help/restore the feature! :(
iPad Air, iPadOS 17