Unprompted “Scanning Your Device”

For the past week while browsing the internet on my iPad’s Safari, the screen will change to a “Scanning Your Device” and appear as if it is running a virus scan. When completed, it says my McAfee subscription is out of date. This usually happens when reading an article from espn.com.


I don’t download apps and only use this iPad for internet browsing and email. How can I prevent this from happening? Do I have to take it in to the Apple Genius Bar to be scanned as I am assuming some bad malware from an ad or site installed something?


I have also noticed that every few days all of my tabs in Safari are closed thus losing any items I had been tracking for follow up or using regularly. I have owned an iPad for 13 years and I have never seen this happen before.


Any specific advice on exactly what I can do on my own or visiting Apple would be greatly appreciated.

Posted on Sep 9, 2024 10:54 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 9, 2024 3:32 PM

You have encountered one of the many scams that are an ever-present feature of the modern internet era...


See >>> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If you are unsure of the source or provenance of a message or alert, do not respond to, or engage with, the message. Certainly do not, under any circumstances, attempt to contact anyone using the contact details that may have been provided within the message itself.


Most scam alerts are designed to scare the unwary into giving away sensitive information - or to fool you into doing something that you shouldn’t - usually to defraud you financially.


There are no Antivirus Products available for iOS/iPadOS. Those that claim to provide AV protection are little more than “snake oil” - and should generally be avoided. Many are simply a vector to install software that will actually try to cause harm to your data, or perpetuate the scam.


Providing that your iPad has been kept up-to-date with system software updates, you should not be overly concerned for your iPad being directly compromised. Due to the system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable. For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases. Regardless of the installed version of iPadOS, there are useful mitigations that can be used to significantly reduce your exposure to risk.



Threat Mitigation


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email or other messaging platforms. Browser-based attacks can be largely and successfully mitigated by installing a good Content and Ad-blocking product. One of the most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance, often utilised by so-called AntiVirus products intended for iOS/iPadOS. Instead, all processing by 1Blocker takes place on your device - and contrary to expectations, Safari will run faster and more efficiently.


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content is blocked from download. The 1Blocker product has also recently introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further to improve protection from exploits is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I suggest using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:119:35::35

2620:119:53::53



Cloudflare


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Security focused DNS providers intentionally "sink hole" known bad or malicious websites and resources - this providing an additional layer of protection beyond that provided by your device and its Operating System. These DNS services will, when used alongside 1Blocker or other reputable Content Blocker, provide defence in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has introduced its new Private Relay to its iCloud+ subscribers - in part employing ODoH (a variant of DoH) as an element of this new functionality. If you have subscribed to iCloud+, and have a device capable of running iOS/iPadOS 15.x or later, this feature is included. 

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3 replies
Question marked as Top-ranking reply

Sep 9, 2024 3:32 PM in response to JWally002

You have encountered one of the many scams that are an ever-present feature of the modern internet era...


See >>> Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


If you are unsure of the source or provenance of a message or alert, do not respond to, or engage with, the message. Certainly do not, under any circumstances, attempt to contact anyone using the contact details that may have been provided within the message itself.


Most scam alerts are designed to scare the unwary into giving away sensitive information - or to fool you into doing something that you shouldn’t - usually to defraud you financially.


There are no Antivirus Products available for iOS/iPadOS. Those that claim to provide AV protection are little more than “snake oil” - and should generally be avoided. Many are simply a vector to install software that will actually try to cause harm to your data, or perpetuate the scam.


Providing that your iPad has been kept up-to-date with system software updates, you should not be overly concerned for your iPad being directly compromised. Due to the system architecture of iOS/iPadOS, unless jailbroken, your iPad is not susceptible to traditional malware infection per-se. However, as with all computer systems, there are still vulnerabilities and exploits to which you remain vulnerable. For older devices, no longer benefiting from regular security updates, the risk of an unpatched vulnerability being exploited increases. Regardless of the installed version of iPadOS, there are useful mitigations that can be used to significantly reduce your exposure to risk.



Threat Mitigation


The majority of threats to which you will be invariably exposed will surface via web pages or embedded links within email or other messaging platforms. Browser-based attacks can be largely and successfully mitigated by installing a good Content and Ad-blocking product. One of the most respected within the Apple App Store - designed for iPad, iPhone and Mac - is 1Blocker for Safari.

https://apps.apple.com/gb/app/1blocker-for-safari/id1365531024


1Blocker is highly configurable - and crucially does not rely upon an external proxy-service of dubious provenance, often utilised by so-called AntiVirus products intended for iOS/iPadOS. Instead, all processing by 1Blocker takes place on your device - and contrary to expectations, Safari will run faster and more efficiently.


Unwanted content is not simply filtered after download (a technique used by basic/inferior products), but instead undesirable embedded content is blocked from download. The 1Blocker product has also recently introduced its new “Firewall” functions - that are explicitly designed to block “trackers”. Being implemented at the network-layer, this additional protection works across all Apps. Recent updates to 1Blocker has introduced additional network extensions, extending protection to other Apps.


A further to improve protection from exploits is to use a security focussed DNS Service in preference to automatic DNS settings. This can either be set on a per-device basis in Settings, or can be set-up on your home Router - and in so doing extends the benefit of this specific protection to other devices on your local network. I suggest using one of the following DNS services - for which IPv4 and IPv6 server addresses are listed:


Quad9 (recommended)


9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9



OpenDNS


208.67.222.222

208.67.220.220

2620:119:35::35

2620:119:53::53



Cloudflare


1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001



Security focused DNS providers intentionally "sink hole" known bad or malicious websites and resources - this providing an additional layer of protection beyond that provided by your device and its Operating System. These DNS services will, when used alongside 1Blocker or other reputable Content Blocker, provide defence in depth.


There are advanced techniques to further “harden” iOS/iPadOS (such as using DoH, DoT and DNSSEC). Apple has introduced its new Private Relay to its iCloud+ subscribers - in part employing ODoH (a variant of DoH) as an element of this new functionality. If you have subscribed to iCloud+, and have a device capable of running iOS/iPadOS 15.x or later, this feature is included. 

Sep 9, 2024 11:30 AM in response to JWally002

If it's popping up while you're web surfing, it's a scam. The site or sites you're visiting have been hacked or have sold their souls to scammers who are trying to panic you into contacting them so either they can sell you their fake "support services", some fake "renewal", or to give them your personal information so they can steal your money and identity. Do not respond to any such popups you receive. This may be useful reading:


Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support


Regards.

Sep 9, 2024 11:22 AM in response to JWally002

Your problem is likely related to installing AV on your iPad or other devices. Apple devices DO NOT benefit in any way by having the following types of third party apps installed, in fact these apps have a strong tendency to create many more problems than they ever solve. In addition, IOS, iPad IOS and Mac OS are incredibly secure.


  • Antivirus
  • Cleaning
  • Security
  • VPN
  • Maintenance


If you have ANY of these types of. third party apps installed on any of your Apple devices, locate the developers uninstall instructions and follow them. Your devices and your user experience will thank you for it!

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Unprompted “Scanning Your Device”

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