I am unable to use my App Store due to payment issue

I’m being forced to pay for a subscription that I don’t want and there is no contract so Apple won’t let me update my apps or download free app. Me not paying a subscription that I don’t further won’t and it’s only one app no other problem with cancellation with others and Apple is forcing me to put a payment on my phone and penalties are I can’t use my apps or update them.


[Re-Titled by Moderator]

iPhone 13, iOS 17

Posted on Sep 10, 2024 6:40 AM

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Question marked as Top-ranking reply

Posted on Sep 10, 2024 6:46 AM

If you had a subscription and you didn't cancel it appropriately, then yes, you must pay for what you agreed to pay for.


This is how you officially cancel a subscription --> If you want to cancel a subscription from Apple - Apple Support


Until you do it the correct way, you are obligated to pay for it.


And until you get this resolved, your account in the App Store and iTunes Store will be frozen. See this --> If a message says “Your Media & Purchases account has been disabled” – Apple Support (UK)


2 replies
Question marked as Top-ranking reply

Sep 10, 2024 6:46 AM in response to SanaADM28

If you had a subscription and you didn't cancel it appropriately, then yes, you must pay for what you agreed to pay for.


This is how you officially cancel a subscription --> If you want to cancel a subscription from Apple - Apple Support


Until you do it the correct way, you are obligated to pay for it.


And until you get this resolved, your account in the App Store and iTunes Store will be frozen. See this --> If a message says “Your Media & Purchases account has been disabled” – Apple Support (UK)


Sep 10, 2024 6:48 AM in response to SanaADM28

What is the name of the app?


If the subscription is not showing here, then you have purchased it directly with the developer on a website where the subscription is not being managed by Apple. In that case you need to cancel the subscription by using the developers website.

If you want to cancel a subscription from Apple - Apple Support


You will need a valid payment method to download any apps from the App Store, even if they are free.

If you can’t download or update apps on your iPhone or iPad - Apple Support

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I am unable to use my App Store due to payment issue

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