The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Hello, my device was taken over by scammers. They asked me to enter their Apple ID details, then changed my password and told me to pay money to unlock it. I can't log out of their training account as I don't know their new password. Please help me.
[Re-Titled by Moderator]
iPad, iPadOS 17
Sorry you were scammed. You’ll need to give Apple proof of ownership, like the iPad’s purchase receipt, and’s request Apple remove the scammers Apple ID from their end. DO NOT pay the scammers.
See Start a Support Request at How to remove Activation Lock - Apple Support
Sorry you were scammed. You’ll need to give Apple proof of ownership, like the iPad’s purchase receipt, and’s request Apple remove the scammers Apple ID from their end. DO NOT pay the scammers.
See Start a Support Request at How to remove Activation Lock - Apple Support
Fraudsters have taken possession of my iPad
