Reset-wipe- when PW not known

Have acquired Mac Book Pro with Catalina OS and PW isn't known. How can I reset system to out of box as new? I've tried command +R and then erase but got this error. thanks

Posted on Sep 11, 2024 8:33 AM

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Question marked as Top-ranking reply

Posted on Sep 11, 2024 8:44 AM

Here is how to erase and re-install: Erase your Mac and reset it to factory settings - Apple Support


Various Macs have differing sequences.


Guess: Need to use Show All Disks, and reset the whole device and not a partition (2s5) as appears to be the case here.


Here is what the seller needs to do: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


That sequence can be done remotely.


If Activation Lock is set, then contact the seller and request its release, or a refund. We can’t help bypass that, and — absent sufficiently-convincing proof of ownership — Apple won’t.


3 replies
Question marked as Top-ranking reply

Sep 11, 2024 8:44 AM in response to PA-WOODCHUCK

Here is how to erase and re-install: Erase your Mac and reset it to factory settings - Apple Support


Various Macs have differing sequences.


Guess: Need to use Show All Disks, and reset the whole device and not a partition (2s5) as appears to be the case here.


Here is what the seller needs to do: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support


That sequence can be done remotely.


If Activation Lock is set, then contact the seller and request its release, or a refund. We can’t help bypass that, and — absent sufficiently-convincing proof of ownership — Apple won’t.


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Reset-wipe- when PW not known

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