Reset-wipe- when PW not known
Have acquired Mac Book Pro with Catalina OS and PW isn't known. How can I reset system to out of box as new? I've tried command +R and then erase but got this error. thanks
Have acquired Mac Book Pro with Catalina OS and PW isn't known. How can I reset system to out of box as new? I've tried command +R and then erase but got this error. thanks
Here is how to erase and re-install: Erase your Mac and reset it to factory settings - Apple Support
Various Macs have differing sequences.
Guess: Need to use Show All Disks, and reset the whole device and not a partition (2s5) as appears to be the case here.
Here is what the seller needs to do: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
That sequence can be done remotely.
If Activation Lock is set, then contact the seller and request its release, or a refund. We can’t help bypass that, and — absent sufficiently-convincing proof of ownership — Apple won’t.
Here is how to erase and re-install: Erase your Mac and reset it to factory settings - Apple Support
Various Macs have differing sequences.
Guess: Need to use Show All Disks, and reset the whole device and not a partition (2s5) as appears to be the case here.
Here is what the seller needs to do: What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
That sequence can be done remotely.
If Activation Lock is set, then contact the seller and request its release, or a refund. We can’t help bypass that, and — absent sufficiently-convincing proof of ownership — Apple won’t.
You might have a brick here, if ownership of this Mac was not properly relinquished by its previous owner.
Here re the instructions for an older intel Mac:
Links from that image are included below:
I did get above to complete successful. Here is where I'm at now, how do I reinstall OS?
BTW I'm a win-11 so mac is new to me
Reset-wipe- when PW not known