Lost all email in a Gmail account
All mail before Sept. 5 from one Gmail account disappeared - from all folders. What to do?
iMac 24″, macOS 12.5
Contact Google. This has nothing to do with Apple or your phone.
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7 replies
I've searched Google and cannot find any answers. I've "recovered" the account via Google but it's the same. To my knowledge no one is hacking my email but they all got deleted. My other Google email is fine. Very worrisome to discover this today.
Thanks, Kilted Tim. I'll try with Google but there doesn't seem to be an easy way to ask them a detailed question. I know my mail is backed up on their servers but how to get at it is my challenge. Any suggestions out there for a way to back up my Google email history on my iMac?
Unfortunately, you're discovering one of the painful truths of the Internet...
If you have a free gmail account, you are not Google's customer. You are the product they sell...
IMAP accounts synch all changes between the server and all of the clients. if something goes wrong on one, it effectively goes wrong on all of them.
If you're using Time Machine to backup your Mac, you can restore the ~/Library/Mail/ folder from a time when the messages still existed. That should restore your mail database to the state it was in when the backup was made.
Note that this will overwrite the existing database, including any message you do have in mail now.
If you log into your gmail account from the browser on a computer, is the mail still there?
No. It was on my iPhone but has also disappeared now. I have folders for Credit Card payments, Online Orders, etc. All gone before Sept 5 and I don't know why.
If it’s no longer on the server, you’ll have to ask Google what happened.
Lost all email in a Gmail account