"Reinstalling" Ventura over High Sierra -- "No Data Loss"???

Using CMD-R Recovery menu, I tried the "Reinstall High Sierra" option on a non-booting 2017 iMac. But this caused the "Recovery server could not be contacted" message despite being connected to wifi (which it never prompted me to do, btw). So I used Opt-CMD-R (internet recovery), and it offered to "Reinstall Ventura". (Not "Reinstall High Sierra" nor "Install Ventura".) This surprised me, as I know installing a newer OS often requires reformatting the drive. So I did several google searches on whether this would remove the existing data / user profiles. Support.apple.com said,


"Reinstalling macOS doesn't remove your apps or personal data."

How to reinstall macOS - Apple Support


So we went ahead and "Reinstalled Ventura".


And now there's no existing user (no data). Can anyone enlighten me?



iMac (2017 – 2020)

Posted on Sep 12, 2024 10:27 PM

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Question marked as Top-ranking reply

Posted on Sep 13, 2024 5:09 PM

Where did you install Ventura? If you happened to select the "Data" volume or some other volume, then the Ventura installation would not have your old macOS user accounts. Look in the "/Users/Shared" folder to see if there is a "Relocated Items" folder.

If a Relocated Items folder appears on your Mac after upgrading macOS - Apple Support


As long as you did not use Disk Utility to erase anything, then the data should still be there somewhere assuming there are no hardware issues which could have caused problems or data loss.


Run the following command in the Terminal app so we can see the drive layout:

diskutil  list  internal


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Question marked as Top-ranking reply

Sep 13, 2024 5:09 PM in response to Doc Crumble

Where did you install Ventura? If you happened to select the "Data" volume or some other volume, then the Ventura installation would not have your old macOS user accounts. Look in the "/Users/Shared" folder to see if there is a "Relocated Items" folder.

If a Relocated Items folder appears on your Mac after upgrading macOS - Apple Support


As long as you did not use Disk Utility to erase anything, then the data should still be there somewhere assuming there are no hardware issues which could have caused problems or data loss.


Run the following command in the Terminal app so we can see the drive layout:

diskutil  list  internal


Sep 13, 2024 4:23 AM in response to Doc Crumble

OP wrote " Using CMD-R Recovery menu, I tried the "Reinstall High Sierra" option on a non-booting 2017 iMac. But this caused the "Recovery server could not be contacted" message despite being connected to wifi (which it never prompted me to do, btw)."


That is sadly true as Apple has Removed the High Sierra macOS 10.13 from the Apple Recovery Servers about a year or so ago.


OP wrote " So I used Opt-CMD-R (internet recovery), and it offered to "Reinstall Ventura".


Yup, this would expressly mean the " non-booting 2017 iMac " already had a version of Ventura already installed though not functional in the Normal Bootup Mode


A " Reinstall Ventura " is what we sometimes call " An In-Place " installation meaning installing Over the Existing and already installed version - Ventura


Often used to fix corrupted or missing elements of the Operating System


Normally, in a good computer practice, one would have been using some type of Backup Regime - incase things when sideways


If you have used or are using Time Machine Backup Utility  you maybe able to Restore the Deleted Files 


For future purposes


To truly protect your Non replaceable Data


Have a 3-2-1 Rescue Plan in place and always current


3 Backups using 2 methods and 1 off site incase of natural disaster or un-natural disaster.


Each of the above should be done to a Dedicated Single Purposed External Drive 

I use it to augment and not replace Time Machine Backup


https://bombich.com

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"Reinstalling" Ventura over High Sierra -- "No Data Loss"???

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