Trouble paying an order from yesterday.

I placed an iPhone 16 order yesterday. Everything went normally. The next moment I received an e-mail Action Required on Apple Order W..., then I went to the account and it says Your order is on hold. I clicked Update payment method and typed in my card again. It rejected the transaction, but otherwise I get a text from the bank that there is a transaction. In the end the order is still on hold and cannot be paid. Anyone with a similar case? There is no problem with the card.


Thank you all for your help.

iPhone 13 Pro, iOS 17

Posted on Sep 14, 2024 6:09 AM

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Posted on Sep 14, 2024 6:18 AM

You need to contact Apple as soon as you can. If there is a payment issue on the Apple side, after a period of time, the order will get cancelled. Are you in the US? If yes, call Apple at: 800-MY-APPLE You will ned to provide your Order Number when you speak with them.

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Trouble paying an order from yesterday.

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