Mail not working on iPhone after iOS 18 Update

Hi guys,


After updating my iPhone from iOS 17.7 to 18, I encountered an error with my work email. It's showing "IMAP server is not responding."Our mail server uses TLS version 1.1. Does iOS 18 support this version? Can you confirm?




[Re-Titled by Moderator]

iPhone 12, iOS 18

Posted on Sep 16, 2024 10:04 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 17, 2024 8:49 PM

I’d get the server to TLSv1.2 and with forward security configured minimally, and test again.


IMAP (read, receive) and ESMTP (send) are separate network services, so check both.


There are various ways to check the TLS and cipher offers by a server, and curl and testssl among those,:


https://stackoverflow.com/questions/40557031/command-prompt-to-check-tls-version-required-by-a-host


Also check the IMAP and ESMTP server logs for any failure-relevant details that might be included there.

532 replies

Jan 17, 2025 7:12 AM in response to rjsqxxx

rjsqxxx wrote:

Apple needs to explain what is going on. My isp is not going to act just based on a user complaining about mail. The only client that is broken is IOS 18 mail. If Apple knows what server feature they are trying to use which does not work right with all servers provide an option to disable it! Today my IOS mail became totally dysfunctional. Other days it is fine. When it’s dysfunctional all other forms of mail clients work fine.

Most people are not having a problem with Mail so it is either unrelated to the upgrade or the result of an uncommon confluence of circumstances. Or, most likely, there are a number of different problems that people are all ascribing to the same cause. Regardless, it's not something that Apple is going to "explain."


If you want help from Apple, you will need to contact them directly.


Genius Bar Reservation and Apple Support Options - Apple


Sep 26, 2024 10:22 PM in response to polkamatic

Spark Mail a lot ads. I have better a solution just grab your old iPhone and put on it your email and enjoy! Have you try a Securityfile Mail if no try it.?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Mail not working on iPhone after iOS 18 Update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.